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Stopbet FAQ – Frequently Asked Questions & Complete Answers

From registration to withdrawals, bonuses to betting rules — everything you need to know about Stopbet is right here in one place. Type your question in the search box below or browse by category.

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Answers to 45 questions

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Most Frequently Asked

The most common questions Stopbet users ask

Registration & Account

Find answers here on everything related to account creation, KYC verification, password changes, and account management.

Deposits & Withdrawals

Answers on bKash, Nagad, Rocket payments, minimum limits, processing times, and resolving transaction issues.

Bonuses & Promotions

Answers to questions about welcome bonuses, wagering requirements, free spins, reload bonuses, and loyalty points.

Betting & Gaming

Everything about Sports Betting, Live Casino, understanding odds, and cancelling bets.

Security & Privacy

Answers to questions about account security, 2FA, suspicious activity, and data privacy.

App & Technical

Find help here for downloading, installing, updating, and troubleshooting the Stopbet app.

All Questions
Registration
Payment
Bonus
Betting
Security
App
Responsible Gambling

Registration & Account

To register on Stopbet, you'll need: a valid Bangladeshi mobile number (01XXXXXXXXX), an email address, your date of birth, and a strong password. You must be at least 18 years old. KYC verification with your NID or passport may be required before your first withdrawal.

Only one account is permitted per mobile number and per person. Attempting to create multiple accounts using the same number or the same device may result in both accounts being permanently suspended and any balance being forfeited.

Yes, you can change your mobile number from Account Settings. After verifying your old number with an OTP, you can add a new one. If you no longer have access to the old number, Help Centre Contact us.

KYC (Know Your Customer) verification is a requirement under international gaming regulations. It helps prevent money laundering and protects minors. To complete verification, upload a photo of your NID or passport. The process is typically completed within 24 hours. Without KYC, large withdrawal requests may be held.

You can select "Close Account" from your Account Settings, or contact our Help Centre directly. Be sure to withdraw any remaining balance before closing your account. If you're looking to take a break for responsible gaming reasons, self-exclusion may be a better option.

Yes, creating an account on Stopbet is completely free. There are no registration fees or monthly charges. You only need to make a minimum deposit when you're ready to place your first bet.

Deposits & Withdrawals

The minimum deposit at Stopbet is just ৳200. You can deposit via bKash, Nagad, or Rocket. Minimum limits for bank transfers may vary. There is no maximum deposit limit, though you can set your own limit as part of responsible gaming.

Deposits via bKash, Nagad, and Rocket are typically credited within 30 seconds to 5 minutes. Bank transfers may take 1–3 business days. If your deposit hasn't arrived after 15 minutes, Help Centre let us know.

Withdrawals to bKash and Nagad are typically processed within 5–15 minutes. The minimum withdrawal amount is ৳300. KYC verification must be completed before your first withdrawal. Additional verification may be required in cases of suspicious activity.

Stopbet does not charge any deposit or withdrawal fees. However, payment providers (such as bKash) may apply their own transaction charges. We recommend checking your payment method's fee policy before making a withdrawal.

Wait 15 minutes first. If it still hasn't appeared, contact us with a screenshot of the transaction or the transaction ID Help Centre contact us. Our team typically resolves issues within 1 hour.

Yes, Stopbet supports bKash, Nagad, Rocket, and net banking from various banks. More payment methods are planned for the future. Visit the deposit page for an up-to-date list of supported options.

Bonuses & Promotions

Get a 100% welcome bonus on your first deposit – up to ৳5,000. Deposit ৳5,000 and receive ৳5,000 in bonus funds, giving you ৳10,000 to start with. The bonus is credited automatically – no separate claim needed.

Wagering refers to how many times you must bet with your bonus funds before you can withdraw them. Stopbet has an 8x wagering requirement. This means if you receive a ৳1,000 bonus, you need to place a total of ৳8,000 in bets before withdrawing. This requirement can be met through any Sports Betting or casino game.

Bonus funds can be used on most games and Sports Betting. However, wagering with bonuses may be restricted on certain games. Full terms and conditions for each offer are listed on the bonuses page.

Enter your code in the "Promo Code" field during registration. Existing members can enter a promo code at the time of deposit. Visit Stopbet's On the bonuses page Active codes are available.

Points are earned automatically on every bet you place. Once you accumulate enough points, they can be converted into bonuses or free bets. Reaching higher point thresholds unlocks VIP status, which comes with even greater rewards. Points are valid for 90 days.

Betting & Gaming

Odds are a numerical expression of the probability of winning. Stopbet uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (৳150 profit). Higher odds mean higher risk, but a greater potential reward.

Live betting means placing bets in real time while a match is in progress. You can bet even after the game has started, and odds update continuously throughout. Simply log in, go to the "Live" section, and select any ongoing match you want to bet on.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to retrieve part or all of your stake before the bet settles. The Cash Out option may not be available on all bets.

If a match is cancelled entirely, your stake will be fully refunded. If a match is rescheduled and does not take place within the specified timeframe, the bet is also voided. Stopbet follows international betting rules and regulations.

Yes, Stopbet supports parlay or accumulator betting. Combining multiple events into a single bet multiplies the odds, significantly increasing your potential winnings. However, if any one selection loses, the entire bet is lost.

Security & Privacy

Yes, Stopbet uses 256-bit SSL encryption. Your personal information is never shared with third parties – except where required by law. For full details, see our Privacy Policy here Read.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email address. An OTP will be sent to you. Verify the OTP and set a new password. The entire process takes under 2 minutes.

Go to Account Settings > Security > Two-Factor Authentication to enable it. Select the OTP method for your mobile number. Each time you log in, you'll need to enter both your password and the OTP sent to your phone. This is the most effective way to secure your account.

Change your password immediately. Go to Account Settings and select "Log out of all devices". Then Help Centre Contact us immediately. Our security team is active 24/7 and will act fast.

App & Technical

Download the Stopbet app directly from our Download Page available. Download and install the APK file for Android. iOS users can find it on the App Store. For help downloading the app, App Page See.

Go to your phone's Settings > Security > enable "Unknown Sources". Then try installing the APK file again. Also check that you have enough storage space. If the issue continues, Help Centre Contact us.

Start by checking your internet connection. Force close the app and reopen it. Clear the cache (Settings > Apps > Stopbet > Clear Cache). Check if an app update is available. If the problem persists, try reinstalling the app.

Yes, Stopbet works fully on mobile browsers. Chrome and Firefox offer the best experience. That said, the app provides faster loading, push notifications, and additional features.

Responsible Gambling

Account Settings > Responsible Gambling Set a daily, weekly, or monthly limit from your account settings. Lowering your limit takes effect immediately, while increasing it requires a 24-hour waiting period.

You can set up self-exclusion for anywhere between 3 months and 5 years from Account Settings. During this period, logging in or making deposits will not be possible. For more details, visit our Responsible Gambling View Page.

Never. Stopbet strictly enforces an 18+ age policy. Age is verified during registration and KYC. Any account found to belong to a minor will be immediately closed and the balance forfeited.
More Details

Learn more about Stopbet FAQ

The Stopbet FAQ page has been built with Bangladeshi users in mind. Many people are using an online betting platform for the first time and naturally have plenty of questions. This FAQ page answers all of them in plain, easy-to-understand English.

From registration to withdrawal, bonuses to account security – you'll find clear answers to every important Stopbet topic right here. If your question isn't covered in the FAQ, Stopbet's 24/7 live support is always available to help.

Remember, Stopbet will never ask for your password or payment details over the phone or by email. If anyone does, it's a scam – report it to our help centre right away.

Need help? Chat with us live: If your question isn't answered in the FAQ, please Help Centre Go. Live chat support is available in Bengali.

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